Overview
Exchange and Refund
We allow our customers to exchange or return a product abiding by conditions set for the purpose. You may apply for an Exchange or Return for a product or service within 7 days after you’ve received it.
Conditions for Exchange/Return and Refund:
The product must be unused, unworn, unwashed, unaltered, and without any flaws. Products can be tried on to see if they fit and will still be considered unworn.
The product must be intact with tags.
An exchange or return request must be done within 7 days of the purchase.
All items must be returned in original condition (including all receipts/invoices and packaging) with barcode tags attached.
Each Product is eligible for a single exchange only.
Refunds will be processed and issued to the original payment method used for the purchase.
Exchanges or refunds are not applicable for items offered at 50% or higher, and products on Flash Sale.
To report a damaged, or missing product, please share an unboxing video for verification.
For furniture products by SPACES, no exchange and return is applicable unless any manufacturing defect is identified within 12 months from the date of delivery.
Need help?
Contact us at saltanah.bd@gmail.com for questions related to refunds and returns.